Privacy Policy
1. Introduction
At UCP Limited (“we”, “our”, or “us”), accessible at ucplimited.com, we are firmly committed to safeguarding the privacy and personal data of our users, clients, partners, and visitors (“you”, “your”). This Privacy Policy outlines how we collect, process, use, disclose, and protect your personal information in full compliance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the California Consumer Privacy Act (“CCPA”).
Your trust is essential to us. We adopt a privacy-by-design and privacy-by-default approach across all areas of our business and our website, and work continuously to ensure that your personal data remains secure and confidential.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all individuals who interact with our services via ucplimited.com or otherwise provide personal data to us. UCP Limited acts as the data controller responsible for determining the purposes and means of processing your personal data.
If you have any questions regarding this Privacy Policy, including requests to exercise your legal rights, please contact us at [email protected].
3. Categories of Personal Data We Process
We may collect and process the following categories of personal data, depending on your interaction with our website or services:
– Usage Data: Information about how you interact with our website, including browser type and version, IP address, pages visited, time spent on pages, referral source, and session dates and times.
– Account Data: Information necessary for account creation or submitted via forms, including name, email address, postal address, phone number, and login credentials.
– Profile Data: Information related to your preferences, buying behavior, browsing history on our website, interests, and any feedback or survey responses.
– Communication Data: Records of correspondence with us, such as support queries, email communications, phone conversations, chats, and other contact history.
– Technical Data: Information about the device you use to access our website or services such as device type, operating system, unique device identifiers, and settings.
– Transaction Data: Details related to purchases, including payment instruments, billing addresses, confirmations, order history, and shipment tracking.
– Preference Data: Marketing consents, newsletter subscriptions, product or service interests, and user-defined preferences for communications or site functions.
We collect this data either directly from you or through your interactions with our digital platforms and services.
4. Legal Bases for Processing
We process your personal data in accordance with the following lawful bases, as permitted by the GDPR and other applicable regulations:
– Consent: Where you give us explicit permission to process your data for specific purposes (e.g., marketing communications).
– Contractual Necessity: Where data processing is required for the performance of a contract with you, or for taking pre-contractual steps at your request.
– Legal Obligation: Where we are required to comply with legal or regulatory obligations.
– Legitimate Interests: Where processing is necessary for our legitimate interests, provided that such interests do not override your rights and freedoms. These may include fraud prevention, IT security, marketing relevant products to existing users, and internal analytics.
5. Your Data Protection Rights
Under applicable data protection laws, you may exercise the following rights regarding your personal data:
– Right of Access: You may request copies of your personal data held by us.
– Right to Rectification: You may request correction of inaccurate or incomplete information.
– Right to Erasure: Also known as “the right to be forgotten”, this allows you to request deletion of your personal data where there is no compelling reason for its continued processing.
– Right to Restrict Processing: You may ask us to temporarily suspend processing of your personal data in certain circumstances.
– Right to Data Portability: You may obtain and reuse your personal data for your own purposes across different services.
To exercise any of these rights, please email us at [email protected]. We will respond in accordance with applicable laws.
6. Security Measures
UCP Limited employs a multifaceted approach to secure your personal data. These measures may include, but are not limited to:
– End-to-end encryption for data transmission
– Secure, access-controlled servers and data centers
– Regular security auditing and penetration testing
– Role-based access controls and authentication protocols
– Regular staff training on data protection policies and procedures
– Routine backups and incident response mechanisms
We continually adapt our security procedures in line with evolutions in technology and industry standards.
7. International Data Transfers
Your personal data may be transferred to and processed in countries outside of your jurisdiction. Where such transfers occur, particularly outside the European Economic Area (EEA) or equivalent jurisdictions, we rely on appropriate safeguards including contractual clauses approved by the European Commission (Standard Contractual Clauses) or regional adequacy decisions that ensure the data protection standard is essentially equivalent to that within the EEA.
8. Data Retention
We retain personal data only for as long as necessary for the purposes described in this policy, or as required by applicable laws. Retention periods vary by data type:
– Usage and Technical Data: Up to 14 months for analytical purposes
– Account Data: Retained for the duration of your account and up to 5 years post-termination
– Communication Data: Retained for up to 3 years for service and record purposes
– Transaction Data: Retained for 7 years for legal, accounting, or regulatory reasons
– Preference and Marketing Data: Retained until consent is withdrawn or up to 24 months of inactivity
Once data is no longer required, it is securely deleted or anonymized.
9. Cookie Policy
Our website, ucplimited.com, uses cookies and similar technologies that store or access information on your device. We use the following categories of cookies:
– Essential Cookies: Required for the operation of our website, including session management and access to secure areas.
– Functional Cookies: Enable us to remember your preferences and settings to enhance site performance.
– Analytics Cookies: Collect aggregated behavioral data to help us understand how visitors use our website and improve their experience.
– Performance Cookies: Monitor site performance, identify errors, and improve usability and response times.
Cookies do not contain personally identifiable information unless you voluntarily provide it to us. Details on specific cookies used are available in our dedicated Cookie Notice.
10. Cookie Management and Compliance
Visitors to ucplimited.com will be presented with a Cookie Consent Banner allowing them to accept, reject, or customize their cookie preferences in alignment with GDPR and CCPA standards.
You may also manage or disable cookies at any time in your browser’s settings. Please note that disabling some cookies may limit the functionality of certain parts of our website.
For California residents, your cookie choices fall within the scope of your “right to opt-out” under the CCPA.
11. Protection of Children’s Personal Data
We do not knowingly collect or process personal data from children under the age of 13. If you believe a child has provided us with personal data without parental consent, please contact us immediately at [email protected], and we will take appropriate steps to remove such information from our systems.
12. Policy Updates and Changes
We may amend this Privacy Policy from time to time to reflect changes in legal requirements, best practices, or operational adjustments. Where changes are material, we will notify users via the website or other appropriate channels. Continued use of our services following the publication of changes indicates your acceptance of the revised policy.
We encourage you to review this Privacy Policy regularly to ensure you remain informed of how we protect your data.
13. Contacting Us
We are committed to transparency and accountability in data handling. If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise your legal rights, please contact us at:
Email: [email protected]
Website: https://ucplimited.com
We take all privacy-related communications seriously and undertake to respond promptly and in accordance with applicable laws.
—
UCP Limited confirms its full adherence to all applicable data protection laws including the GDPR and CCPA. Please feel free to reach out to us with any concerns relating to your privacy.